PRG REPORT 2011 (click for full report)
The report on the survery you completed in 2011 was presented to the Patient Forum on Monday 10th October 2011 and the following action plan was agreed:-
•The telephone system remains a problem, to try and alleviate this we will
put up a poster reminding patients not to ring for results first thing in the
morning. The introduction of internet booking using EMIS access should also
help the number of phone calls.
•The music has also received a mixed response and we will pilot soft classical
music.
•Next year we will try to email the questionnaire to improve patient coverage.
•Opening on a Saturday remains a favourite option for extended hours. This
year we will be having flu clinics on a Saturday as well.
•THe doctors try to maintain patient continuity of care but this can be
a problem when patients are seen by our rotating Registrars. The Reception staff
will check patients are happy with their Registrar and if they wish to change
to one of the Partners for continuity.
•The idea of texting appointment reminders didn’t seem to be an issue
as appointments missed give the GPs time for catching up on patient administration.
This will be reviewed again next year.
•The website will be updated to use it for more interaction such as an
on-line discussion forum or to register for emailed newsletters and online booking