Patient Representative Group
The Abingdon practice profile consists of :-
52% women to 48% men.
Of these 29% were over 50 years and 71% were less than 50 years old.
The ethnicity is :-
31% - British/Irish
50% - White other
10% - Asian
4% - Mixed race
2% - Afrocaribbean
3% - Oriental
Our Practice has had
a PRG running for several years. The meetings are held 3 monthly together
with a sandwich lunch to try and encourage attendance. They are chaired
by one of the partners.
At present our PRG profile is:-
44% male to 64% female.
The
percentage over 50 years is 67% and 33% of the group are under 50.
The
ethnicity consists of 44% White British, 44% White other and 12% Other.
Our PRG is fairly well matched for age and ethnicity but tends to be slightly
older than our patient population. It is difficult to recruit younger
members. However the group does tend to represent those who are the higher
intensity users of the practice.
If you are interested in joining please ask at reception or enter our Patient discussion forum
Rights and Responsibilities
Patients will be treated with respect
and courtesy at all times and the practice staff expect the same in return.
We support the NHS policy of zero tolerance with regard to abusive behaviour.
Anyone attending the surgery who is verbally or physically abusive will
risk removal from the practice list.
Complaints and Suggestions
If you have a comment, suggestion or complaint, please either
speak to a member of our reception team or one of the partners or put
it in writing to our reception manager, Ann Murray. A complaint will be
acknowledged within 48 hours and a full response within 10 working days.
Freedom of Information - Publication
Scheme
The Freedom of Information Act 2000 obliges
the practice to produce a Publication Scheme. A Publication Scheme is
a guide to the 'classes' of information the practice intends to routinely
make available. This scheme is available from reception.
Personal Health Information
Patient's personal information is held
in confidence by the practice.
Occasionally the practice collates statistics to support audit and research.
This information is anoymous and used for audit purposes only. Any request
for information regarding a patient has to be accompanied by a signed
authorisation form the patient concerned. We are registered under the
Data Protection Act 1988.
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